Terms of Service

1. The agreement

These Terms of Service ("Terms") are a binding agreement between you ("you", "Client") and RepSaved ("we", "us", "our"). They govern your use of repsaved.com and any review-removal service you engage us for. By submitting a case, paying our fee, or otherwise using the service, you confirm that you have read, understood, and agree to these Terms.

2. What we do

RepSaved is a reputation-management service. We help local businesses pursue the removal of specific negative reviews on their Google Business Profile through:

• Identification of policy violations under Google's content policies (e.g., fake accounts, defamation, off-topic content, conflict of interest, harassment, hate speech).
• Submission of detailed evidence packets through Google's official reporting channels.
• Where appropriate, coordinated escalation through approved legal pathways (e.g., DMCA-style notices, defamation reports, court orders prepared by qualified counsel).

We do not and will not: create or operate fake accounts, hack, impersonate any person or entity, purchase reviews or rankings, attack reviewers, threaten anyone, or take any action that violates Google's Terms of Service or applicable law.

3. Eligibility

To use RepSaved you must (a) be at least 18 years old, (b) be authorized to act on behalf of the business whose reviews are at issue, and (c) be able to enter into a binding contract under the laws of your jurisdiction. You represent that all information you give us is accurate and that you have the legal right to submit it.

4. Your obligations

You agree to:

• Provide truthful, accurate, and complete information about the review and the underlying dispute.
• Promptly answer reasonable questions we ask while building your case.
• Not engage any other party to take conflicting action on the same review while we are working on it.
• Not knowingly submit a request to remove a truthful, lawful review (see section 8).
• Comply with all applicable laws and Google's policies.

5. Fees and payment

Our service is billed as a flat fee per review, quoted before we begin work. Fees are payable in U.S. dollars and processed by our payment provider (Stripe). By submitting payment you authorize the charge.

• Payment is due up front. We do not begin work until payment has been received.
• Fees do not include any third-party costs you incur independently (e.g., your own legal counsel) unless explicitly stated.
• If a payment is reversed, charged back, or otherwise reversed for reasons unrelated to our guarantee, we may suspend service and pursue collection of amounts owed.

6. 48-hour guarantee and refunds

Our promise: if the targeted review is not removed from Google within 48 hours of the case-acceptance time (see section 7), you are entitled to a 100% refund of the fee paid for that review, processed automatically.

The guarantee is subject to the following:

• The guarantee covers the specific review(s) listed at the time of case acceptance. New reviews posted after acceptance are not covered by the original case.
• The guarantee does not apply if you provide false or materially incomplete information, or if you withdraw cooperation during the case.
• The guarantee does not apply where Google removes the review and then restores it after our case is closed for reasons outside our control. In such situations we will pursue a follow-up at no additional cost where reasonably possible.
• Refunds are issued to the original payment method within 5–10 business days of the 48-hour mark.

7. When the clock starts

The 48-hour window begins when both of the following are true: (a) we have received your full payment, and (b) we have confirmed in writing (email is sufficient) that we have accepted your case. We aim to confirm acceptance within a few business hours of receiving payment. If we cannot accept the case (see exclusions in section 8), we will notify you and refund the fee in full before the clock begins.

8. Scope and exclusions

RepSaved focuses on removing reviews that violate Google's content policies or applicable law. We may decline a case at our sole discretion. The following are out of scope:

• Truthful first-hand reviews that do not violate Google's policies.
• Reviews on platforms other than Google Business Profile.
• Bulk reputation-laundering campaigns or anything designed to mislead consumers.
• Cases where the underlying dispute is the subject of active criminal proceedings against the Client.

9. Google and third parties

RepSaved is an independent service. We are not affiliated with, endorsed by, or sponsored by Google. The decision to remove a review ultimately rests with Google. We commit to using legitimate channels and to making the strongest reasonable case on your behalf, but we cannot guarantee any specific decision by a third party — that is exactly why our guarantee is structured as a refund.

10. Intellectual property

The RepSaved name, logo, website, and all original content are owned by RepSaved and protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works without our written permission, except for content you provide to us about your own case.

You retain ownership of any case materials you provide. By submitting them, you grant us a limited license to use those materials solely to perform the service.

11. Confidentiality

We treat your case details as confidential. We will not share them with anyone outside the parties strictly necessary to deliver the service (see our Privacy Policy). We may publish anonymized, aggregated outcome statistics (e.g., average turnaround time, success rate). We will not name you, your business, or your case publicly without your written consent.

12. Disclaimers

Except for the express 48-hour guarantee in section 6, the service is provided "as is" and "as available." To the maximum extent permitted by law, RepSaved disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section is intended to limit any non-waivable rights you have under applicable consumer-protection law.

13. Limitation of liability

To the maximum extent permitted by law, RepSaved's aggregate liability arising out of or related to the service shall not exceed the total fees you paid to us for the case at issue in the 12 months preceding the claim.

RepSaved shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, or reputational harm, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless RepSaved and its officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) information you provided that turns out to be false or misleading, or (c) your violation of any law or third-party right.

15. Termination

You may stop using the service at any time. We may suspend or terminate your access to the service if you breach these Terms, if your payment is reversed, or if we reasonably believe you are using the service for an unlawful or fraudulent purpose. Sections that by their nature should survive termination (including 6, 10–14) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English, in Wilmington, Delaware. Each party may bring claims only on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding. Either party may seek injunctive relief in court for misuse of intellectual property.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. Material changes will be communicated by email to active clients or by a prominent notice on the site. Continued use of the service after changes take effect means you accept the revised Terms.

18. Contact

RepSaved
Email: legal@repsaved.com
Web: repsaved.com